Frequently Asked Questions

 When will I receive my order?

Mostly we send our order the next day purchase completed. Our orders have a target delivery of overnight to 2 business days once we send them, some South Island addresses are 3 days. Don’t forget that rural deliveries might be a bit slower. Please be sure to check the shipping page for all the information you need including any delays we know about.

I've ordered last minute, can I get my order prioritised!?

Please contact us before you're placing your order. We will try our best to accommodate all orders.

I forgot something, can I add it?

Please email us by replying to your Order Confirmation and we will do our best. If we pack your order before receiving your message, unfortunately you will need to order separately.

If you place multiple orders we can't guarantee to send them together unless we notice them.

Has my order has shipped?

Our courier pick ups are only in the morning so you may not receive an update until later in the day. You can log into your account and check for updates at any time if no emails have come through (they may have been stopped by the spam filter).

My order has arrived but there is a problem, how can I get this fixed?

Firstly, we are so sorry if there has been any mistake or damage to your order! It feels pretty stink to let you down. Please reply to your order confirmation email and let us know what has happened. This is better for us than using the contact form because we have all your order details in one place. We will always resolve any issues that are our fault so don't panic.

How are items packaged?

Some of our items are quite fragile so we do need to use bubble wrap or cardboard to get them to you safely. 

Can you get....?

Maybe! If we don't have something you want, or you think there's something we should stock because you love it, just get in touch!  

How do I contact you?

If you have a question regarding your order, please reply to your Order Confirmation email.

If you've read the above and your question isn't answered, you can send us an email to sales@terryberri.co.nz or using the contact form